WARRANTY – Terraces



Dear Customer, First of all, thanks for choosing the products from KERO.

We have established a strict quality inspection system and built strict control and management of all aspects related to the quality of the products.  KERO assures that the warranty period of bamboo decking can be used for 10Years.

1. Warranty Scope

This warranty is solid for normal residential under usual circumstance, but does not cover damage caused by misuse, accidents, force majeure and damage caused by others, as well does not cover purely visual impairments such as imprints, seasonal climate related deformation or wear of the surface coating. Damage resulting from improper installation, maintenance, cleaning or maintenance of the surface coating, mechanical or chemical damage is also excluded from this warranty. Bamboo decking is a natural forest product which has different kinds of color, grain and appearance. Color changes cover time depending on the maintenance frequency. Color change cannot be a reason to make a claim.

The decking surface will become rougher with grain/fiber raise as a result of weathering and outdoor seasonal changes – as with all wood decking.

Cracks on the surface and on the end of the boards can arise from different drying characteristics of the surface and cross cut ends. This phenomenon is normal for most wood species and cannot be a reason to make a claim.

Dimensional change or cupping of the boards can occur after installation. This phenomenon is normal for most wood species and cannot be a reason to make a claim.

This guarantee applies only to original purchaser and cannot be transferred.

2. Conditions of Warranty

To be able to make use of the warranty, the decking must be installed under correct installation instructions. No claims can be accepted in case of improper installation.

The boards appearance should be in accordance with the factory design, otherwise cannot be a reason for claim.

First maintenance should be done directly after installation and yearly maintenance is required. After cleaning up the surface, brush with the outdoor special protective oil. No claims can be accepted in case of improper maintenance.

3. Guarantee Range

This warranty applies in addition to the normal legal rights of the buyer, and also the rights of the buyer against the seller.

If a claim is granted before installing the material, faulty planks will be replaced free of charge. No claims can be accepted after installation even when those faulty planks are out-sorted before installation. This warranty does not cover damage which was caused by third parties (such as transport damage).

If defects occur after installation, we reserve the right either to repair the defect or to offer material free of charge to the buyer.

The claim must be made in writing within 30 days.