Warranty of products

Warranty of products

Warranty of Kerowood terrace

Scope of the warranty

This warranty only applies to the normal environment and use conditions of buildings. It does not include the damage caused by misuse, accident, natural disaste and force majeure, damage caused by obvious the surface nick or destroy or erection joint, chromatic aberration caused by illumination, natural oil loss of the surface caused by seasonal climatic variation, or damage caused by improper installation, maintenance, cleaning, the surface paint care, mechanical or chemical contamination.

The planks are natural bamboo products, with differences in color, texture and the surface. The color may change based on the maintenance period and service time. The change in color and surface coating degradation are insufficient to cause customer complaints.

The surface and end face may produce small cracks due to their different aishrinkage bulking factors. This phenomenon is common to most wood products, insufficient to cause customer complaints.

The surface may become coarse after a certain period, due to the constant expansion and contraction caused by different local temperatures and climate changes. This phenomenon is common to most wood products, insufficient to cause customer complaints.

The product may have slight dimensional changes or produce a tile-shaped deformation after installation. This phenomenon is common to most products, insufficient to cause customer complaints.

Outdoor bamboo decking is a natural product, not recommended to be used by barefoot, there is always a risk of formation of splinters, though its splinters a smaller than tropical hardwood. Alter the decking is installed, especially nearby swimming pool area, regular maintenance and apply water-based oil afterward is required to smoothen the surface and reduce such circumstances. Furthermore please use carefully, particularly around the swimming pool and immediately maintaining decking once the splinters have found The manufacturer is not responsible for any injury caused by the user’s improper use of these bamboo products.

Before installing, please keep the products in dry and shade places, avoid the sunshine and the rain. Defects on the surface caused by improper storage, insufficient to cause customer complaints.

Warranty conditions

Products must be used in strict accordance with the installation and Maintenance Manual. Customized products are insufficient to cause customer complaints.

The product should be maintained for the first time after installa-tion, and maintained every six months after that, by cleaning the surface and applying the water-based oil. It’s insufficient to cause customer complaints if the product is maintained not as require.

Warranty content

This warranty applies to the buyer’s lawful rights and interests and also includes the buyer’s rights exercised to the seller. It is limited to the original purchaser, which is not transferable.

If the customer complaints (Residential or Commercial) is generated within two years from the date of purchase from ROSKA D.O.O. we will reserve the right to either repair the defects or provide the products for free to the original purchaser, including the local replacement cost of labor and freight.

If the original purchaser makes a valid warranty claim during years three to twenty (Commercial) / thirty (Residential) after the original purchase, then the recovery is indicated by the following chart.

After-sales service

The customer complaints should be sent directly to ROSKA D.O.O. products claim form, attached with the corresponding on-site pictures, valid maintenance records, and valid replacement cost proof.

ROSKA D.O.O. reserves its right to inspect and verify the site of customer complaint.

Kerowood parquets warranty

The brand KERO and the company ROSKA d.o.o. guarantee the quality of the materials sold and the services provided in the area of floor coverings, subject to the following conditions:

Warranty conditions

In the case of a favorably resolved claim, the company ROSKA d.o.o. will arrange for free replacement of unsuitable materials and/or correct the shortcomings of the resulting installations if the work is done by the company within a period of 2 years from the date of service. The parquet shall be installed professionally, according to the manufacturer’s instructions and generally applicable standards and norms in the area of floor coverings. The commercial method of handling complaints is estimated by ROSKA d.o.o. in agreement with the buyer. The warranty shall apply only to the quantity of defective material as recorded and not to the total quantity purchased. ROSKA d.o.o. is not liable for indirect damage caused by poor-quality products and services. The warranty shall be granted only if the application is made in writing within 30 days of the occurrence of the fault and the original and fully paid invoice is submitted. Obvious and visible parquet faults must be reported in writing without delay, no later than within 8 days, but before the installation on the facility. The amount of warranty of recognised damage shall be assessed based on the value of the new material and the time elapsed since the purchase.

The warranty does not apply in the following cases:

Where the damage occurred due to non-technical installation by third parties and/or inappropriate conditions at or after the installation. If the damage was caused by an inappropriate basis (evenness, hardness, strength, compactness, purity, porosity, composition, etc.) or by the use of inappropriate glues and linings. If the damage was caused by moisture, wood insects, accidents, force majeure or by the discharge of water. Where the heating, cooling, moisturisation or drainage of spaces result in visual and/or dimensional changes and/or deformations of the parquet, which may be of a permanent or seasonal nature. If the effect of light or aging on the floor results in colour changes. If the faults are due to normal wear, non-technical restoration, lack of cleaning or false grooming of surfaces (inadequate grooming procedures, use of non-suitable cleaning or chemical agents, etc.). Where mechanical damage (cuts, scratches, impressions) are caused by improper usage, maintenance or storage, in particular damage caused by high-heel shoes, furniture, stones, pets and the like.

Warranty period

The warranty period starts at the date of purchase. ROSKA d.o.o. and KERO manufacturer give a 35-year­‑quality warranty on the material purchased from ROSKA d.o.o. and a two-year quality warranty on their own installation services in private residences. In the event of unauthorized interference with a product, the warranty automatically expires.